03-24-2008, 06:23 pm
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| Corvette Enthusiast  Join Date: Nov 2006 Location: pittsburgh, pa Posts: 642
Thanks: 1
Thanked 27 Times in 26 Posts
|  this is what keeps me awake at night
i sent a question to my local corvette specialty dealership since they are having an open house next week. you know, the one dealership in every major city that specializes in corvette sales and service. heres what i asked (sent via email). "does your dealership have any "world... | ||||||||||||||||||||
| _________________________________________________ PLEASE DONATE TO THE PIGGY BANK ON THIS GREAT SITE DONATIONS ARE ACCEPTED FROM $5 TO WHATEVER PAYPAL IS ACCEPTED _________________________________________________ bad ass classic white 74 A3 corvette retina burning red 99 A4 corvette 2500 artic white 02 avalanche 8.1L A4 voodoo blue 07 toyota fj cruiser indigo blue 97 tahoe, sittin on 37" tires w/ 8" lift gun metal gray 97 heep cherokee (my new mudder) pearl white custom 92 hd fatboy | |||||||||||||||||||||
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#10
By
c4c5specialist
on
03-29-2008, 04:36 am
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| Wow, obviously, he has no idea what your talking about. Itshakes has a very good point. We are at $95 an hour, but what exactly are you paying for? Training is part of it, but there is the GM special service tools and ACCESS to GM service information and technical assistance, not to mention insurance on the building and workers compensation. Warranty administrator, service advisors, management and shop equipment along with dealership franchise fees. We also charge a percentage for hazardous waste disposal like antifreeze and parts washer cleaning fluid. The fact is that todays service department has more costs then any other part of the dealership, parts, sales or service. And its becoming tougher every day to simply break even, nevermind create a small profit in the dealership environment. This is the reason why separating yourself from the fly by night, dont care about anything but the bottom dollar dealerships is so important. Customer trust and faith, its the ONLY thing that will keep a dealership customer happy and satisfied with the dealership service experience, WARRANTY OR AFTER. Allthebest, c4c5 |
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#11
By
aquaholic
on
03-29-2008, 11:05 pm
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| well it's not about the money for me. i certainly wouldn't mind paying 95 an hour or even 105 an hour for things i cant do myself. i just want to have a comfort level with the person touching my car and know when i go in to have my pcm, ecm, etc.. updated that i'm not going to start having other issues because they have reflashed something wrong or something. and, i think looking for someone with a high level of certification like c4c5 has would put my mind at ease. even though a person has world class certification doesn't guarantee they are good but at least its a starting point. by the same token, not having it doesn't necessarily make them bad either. case in point, i would have let c4c5 do anything to my car 3 years ago when i met him and he didnt have the certification at that time. i dont think the cert makes the man but when you dont have any other info to go on, its a good place to start. obviously i cant go around to 50 chevy dealers and befriend all of their techs to find out who is good and who isn't. thanks for letting me vent. |
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#12
By
bunyz06rabbitt
on
06-21-2008, 01:28 pm
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| Hmm... not a single one here in Hawaii. That patch alone would distinguish a tech way above your typical ASE Certified tech. A must have for any career man. |
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#13
By
chick
on
06-21-2008, 03:09 pm
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| You should have received a professional answer and I suspect this was sales trying to make a deal by prodding you to come in, not to mention they likely have no idea who is what at the shop. Many don't wear patches believe it or not, especially the older crew nor do they tack their cert on the wall behind their toolbox. If you need a Tech in Hawaii I can probably recommend one and it will not necessarily be a Chevy dealer. Not all who really know what they are doing even bother with certifications as it is time consuming and costly unless funded by their dealership. Time is money. I know a few who have no certs yet are masters at their craft. This works both ways. There are certified techs who are test savvy and cannot diagnosis a slight hiccup in 3rd gear when the temp is 82 not 65 and on an incline, only bearing left not right. Also there are many mom & pop type shops who have great techs and modern equipment who are tapped into the GM system and this costs some dollars to do. The big trick I've seen out there is dealers or shops advertising they have 'ase' or 'gm' certified techs, and they may have techs who are only certified in transmissions (for example) What does this mean? JMO. Ask other vette owners who they go to. Ask the corvette club in your area for a recommendations. Chances are if you're in CT, it will be Paul.  most dedicated tech in the world and GM owes him a new corvette. |
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#14
By
c4c5specialist
on
06-22-2008, 06:41 am
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| Quote:
You MUST have all your ASE certifications PRIOR to the final assessment and GM will not award the certificate otherwise. Allthebest, c4c5 | |
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